Returns & Exchanges
We want you to feel good about your Duckfeet – from the moment you receive them.
If something isn’t quite right, you can return or exchange your items within 90 days of receiving them.
This policy outlines how returns, exchanges and refunds are handled.
HOW TO RETURN OR EXCHANGE
All returns and exchanges are handled through our return portal.
To get started:
- Go to our return page
- Enter your order number and email address
- Select the item(s) you wish to return or exchange
- Follow the steps to complete your request
Once your return is registered, you will receive instructions and a return label by email.
If you are unable to use the return portal, you are always welcome to contact us – we will help you with your return.
CONDITIONS FOR RETURNS
To be eligible for a return:
- Items must be returned in the same condition as received
- Items should be returned in their original packaging where possible
You are welcome to try on your Duckfeet as you would in a store.
If the item has been handled beyond what is necessary to establish its nature, characteristics and fit, you are liable for any diminished value.
We reserve the right to reject returns that do not meet these conditions.
RETURN SHIPPING
Return shipping costs are your responsibility, unless:
- the item is defective
- the item received is incorrect
The cost of the return label will be shown in the return portal before you complete your request.
Return shipping costs may vary depending on your location.
REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
- Your refund will be processed as soon as possible and no later than 14 days after we have received your return or documentation that it has been sent
- The amount will be refunded to your original payment method
- If you exercise your right of withdrawal within 14 days, standard delivery costs will also be refunded. Additional delivery costs (e.g. express shipping) are non-refundable
We may withhold the refund until we have received the returned item or documentation that it has been returned.
EXCHANGES
If you wish to exchange an item, you can request a different size or style directly in the return portal.
DAMAGED OR INCORRECT ITEMS
If something isn’t as expected, please contact us as soon as possible after receiving your order.
We’ll make sure you receive the right item or a refund – including return shipping costs.
RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
Duckfeet offers an extended return period of 90 days.
To exercise your right of withdrawal, you must notify us within 14 days of receiving your order. You can do this by using our return portal or by contacting us.
You must return the item without undue delay and no later than 14 days after notifying us. You may use the standard withdrawal form available upon request.
RIGHT TO COMPLAIN
Under applicable law, you have the right to complain about defects for up to 2 years from the date of purchase.
If your Duckfeet develops a fault, please reach out – we’re here to help.
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Gift cards
CONTACT
If you need help, you are always welcome to contact us. Our customer support is available Monday to Thursday, 8:30 am–3:00 pm, and Friday, 8:30 am–1:00 pm (Central European Time – CET). We aim to respond within 24 hours.
